1. Business Information

• Trade Name: VELVET BEAUTY PRODUCTS INDIA
• Registered Business Address:
  Ground Floor Address 11-13 14P 29P 30-32, Shop No. G9, Shutter. No 2,
  Eeco Valley Complex West Block, Ameenpur Village,
  Madhavapuri Hills, Hyderabad, Rangareddy, Telangana, 500050
• Support Email: Info@vbpin.com
• Contact Number: 9326727884

2. Order Processing

• Orders are generally processed within 1 to 3 business days after successful payment confirmation.
• Orders placed on weekends, public holidays, or non-working days may be processed on the next working business day.
• VELVET BEAUTY PRODUCTS INDIA reserves the right to delay or cancel orders in case of unforeseen circumstances, stock unavailability, or verification issues.

3. Shipping Timelines

Estimated delivery timelines are as follows:

• Metro Cities: 3 to 5 business days
• Other Cities and Towns: 5 to 8 business days
• Remote Locations: 7 to 10 business days

Delivery timelines are approximate and may vary depending on courier operations, location accessibility, weather conditions, or other external factors.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before order confirmation.

VELVET BEAUTY PRODUCTS INDIA reserves the right to revise shipping charges without prior notice.

5. Delivery Attempts

Courier partners may make multiple delivery attempts before returning the package.

Customers are requested to provide accurate shipping details and remain available to receive the shipment.

6. Tracking Information

Tracking details may be shared through email, SMS, or other communication channels once the order is dispatched.

Customers can use the provided tracking details to monitor shipment status.

7. Delayed or Failed Deliveries

VELVET BEAUTY PRODUCTS INDIA shall not be held responsible for delays caused due to:

• Natural disasters
• Public holidays
• Transportation disruptions
• Incorrect customer address
• Government restrictions
• Courier partner delays

In case of failed deliveries due to incorrect information provided by the customer, additional charges may apply for re-shipment.

8. Damaged Packages

Customers are advised to inspect the package at the time of delivery.

If the package appears tampered with or damaged, customers should immediately contact support with relevant details and supporting images if available.

9. Service Availability

Shipping services may not be available for certain restricted or remote locations.

VELVET BEAUTY PRODUCTS INDIA reserves the right to refuse shipment to locations where delivery services are unavailable.

10. Changes to Shipping Policy

VELVET BEAUTY PRODUCTS INDIA reserves the right to update or modify this Shipping Policy at any time without prior notice. Users are encouraged to review this page periodically for updates.

11. Contact Information

For any shipping-related queries or support, customers may contact: