1. Business Information

• Trade Name: VELVET BEAUTY PRODUCTS INDIA
• Registered Business Address:
  Ground Floor Address 11-13 14P 29P 30-32, Shop No. G9, Shutter. No 2,
  Eeco Valley Complex West Block, Ameenpur Village,
  Madhavapuri Hills, Hyderabad, Rangareddy, Telangana, 500050
• Support Email: Info@vbpin.com
• Contact Number: 9326727884

2. Eligibility for Returns

Customers may request a return under the following conditions:

• Product received is damaged
• Product received is defective
• Incorrect product delivered
• Product received in tampered condition

• Return requests must be raised within 7 days from the date of delivery.
• Products must be unused, in original packaging, and accompanied by proof of purchase.

3. Non-Returnable Products

The following products may not be eligible for return:

• Used or partially used products
• Products damaged due to misuse or mishandling
• Products without original packaging
• Personal care or beauty products that have been opened or used

4. Exchange & Replacement Policy

Eligible products may qualify for exchange or replacement in case of:

• Manufacturing defects
• Wrong item delivered
• Damaged item received during transit

• Exchange or replacement requests must be submitted within 7 days of delivery.
• After verification and approval, the replacement or exchange process may take approximately 7 to 10 business days.

5. Refund Policy

Refunds may be processed in cases where:

• Returned product passes quality inspection
• Order cannot be fulfilled by VELVET BEAUTY PRODUCTS INDIA
• Duplicate payment is made successfully

• Approved refunds are generally processed within 5 to 7 business days after approval and may take additional time depending on the customer's banking institution or payment provider.
• Refunds will be processed through the original payment method used during purchase.

6. Cancellation Policy

• Orders may be cancelled before they are processed or dispatched.
• Once an order has been processed or shipped, cancellation requests may not be accepted.

7. Inspection & Approval

All return, exchange, replacement, or refund requests are subject to inspection and verification by VELVET BEAUTY PRODUCTS INDIA.

The company reserves the right to reject requests that do not comply with the conditions mentioned in this policy.

8. Limitation of Liability

VELVET BEAUTY PRODUCTS INDIA shall not be liable for delays caused due to unforeseen circumstances, courier delays, natural events, or situations beyond reasonable control.

9. Changes to Policy

VELVET BEAUTY PRODUCTS INDIA reserves the right to update or modify this policy at any time without prior notice. Users are encouraged to review this page periodically for updates.

10. Contact Information

For any support or assistance regarding refunds, returns, exchanges, or replacements, customers may contact: